Accessibility Statement

Last updated: March 2026

Our Commitment

Habari Insurance Brokers Ltd is committed to ensuring that our website is accessible to all users, including people with disabilities. We strive to make our digital content perceivable, operable, understandable, and robust in line with internationally recognised accessibility standards.

Standards We Aim to Meet

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible to people with disabilities, including those with visual, auditory, motor, and cognitive impairments.

Measures We Have Taken

To support accessibility, we have implemented the following on this website:

• Semantic HTML — we use proper heading structure, lists, and landmark elements so that screen readers can navigate content clearly.
• Descriptive alt text — all meaningful images include descriptive alternative text.
• Keyboard navigation — all interactive elements including navigation links, buttons, and the contact form can be accessed and operated using a keyboard alone.
• Colour contrast — our colour scheme has been selected to provide sufficient contrast between text and background for readability.
• Readable fonts — we use clear, legible typefaces and avoid text smaller than 14px in body content.
• Responsive design — the site is fully usable on mobile, tablet, and desktop devices.
• No auto-playing media — we do not use auto-playing audio or video that could disrupt users.
• Focus indicators — interactive elements display a visible focus state when navigated by keyboard.

Known Limitations

While we work to ensure the highest level of accessibility, some areas may not yet fully meet WCAG 2.1 AA standards. We are actively working to identify and address these. Known areas under review include:

• Some decorative SVG illustrations may not have complete ARIA labelling — these are marked as decorative and should be skipped by screen readers.
• Third-party embedded content (such as our contact form processor) is subject to that provider's own accessibility standards.

How to Get Help

If you encounter any accessibility barrier on our website, or if you need information provided in an alternative format, please contact us and we will do our best to assist you promptly:

Feedback

We welcome feedback on the accessibility of this website. If you experience difficulty accessing any content or functionality, please let us know so we can work to improve it. We aim to respond to accessibility feedback within 5 business days.

Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may contact the Communications Authority of Kenya or relevant consumer protection body in Kenya.