Privacy Policy

Last updated: March 2026

1. Introduction

Habari Insurance Brokers Ltd ("we", "us", or "our"), registered and operating in Mombasa, Kenya, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information — your name, email address, phone number, and postal address when you submit an enquiry or request a quote.
• Business information — company name and nature of business when relevant to your insurance needs.
• Usage data — information about how you interact with our website, including pages visited and time spent, collected through standard web server logs.
• Communications — records of correspondence when you contact us by email, phone, or through our contact form.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide insurance brokerage services.
• Prepare and deliver insurance quotations tailored to your needs.
• Process insurance applications and manage your policy on your behalf.
• Communicate with you about your cover, renewals, and relevant updates.
• Comply with our legal and regulatory obligations as a licensed insurance broker in Kenya.
• Improve our website and services based on usage patterns.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Insurance companies — to obtain quotations and place your insurance cover with appropriate underwriters.
• Regulatory bodies — such as the Insurance Regulatory Authority (IRA) of Kenya, where required by law.
• Service providers — such as our email service provider (Formspree), solely for the purpose of delivering messages you submit through our contact form.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Insurance-related records are typically retained for a minimum of seven (7) years in accordance with Kenyan law.

6. Your Rights

Under Kenyan data protection law (the Data Protection Act, 2019), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to our legal obligations.
• Object to or restrict certain uses of your information.
• Lodge a complaint with the Office of the Data Protection Commissioner.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Cookies

Our website uses only essential technical cookies necessary for the site to function properly. We do not use tracking or advertising cookies, and we do not share cookie data with third parties.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: